Language People, Inc. recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website at www.languagepeople.com (“Website”), you agree to this Privacy Policy.
This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual (“Personal Information”), when you visit and/or use our Websites, or when you purchase and/or use our products or services. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Website. The information collected by these affiliates or third party websites is subject to their own privacy policies.
Information We Collect: This section of our Privacy Policy describes the categories of information collected by Language People, Inc. All such data that we collect is processed and stored in Santa Rosa, California except for certain information that may be stored on servers located outside of Santa Rosa for back-up and recovery purposes. You have the option not to provide information; however, withholding information may prevent you from being able to use some of our Website features.
Information Collected Automatically: Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. For example, we automatically collect your IP address, for Language People, Inc. internal use only, such as to help us diagnose problems with our server and administer our Website. We also automatically track certain information about your activities on our Website such as the type of web browser you are using and click stream data. If you are a registered Language People, Inc. customer, we link this automatically-collected data to the Personal Information we collect about you described below. We use this linked information to do internal research on your interests and to help us better understand and serve you.
Information You Send To Us: If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information.
From time-to-time Language People, Inc. may give you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
Information About Your Transactions With Us: In addition, we collect your order information and purchase and payment history.
Cookies and Similar Files: Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, Language People, Inc. assigns you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within the Language People, Inc. firewall. When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Website will not work properly.
This Privacy Policy covers the use of cookies and similar files by Language People, Inc. only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the Website.
Language People, Inc. has no access to or control over cookies or action tags used by third party companies. Language People, Inc. does not receive any personally identifiable information collected by third party advertisers using action tags or cookies nor does Language People, Inc. disclose any of your Personal Information such as your name, telephone number or address with third party companies except in accordance with this Language People, Inc. Privacy Policy.
Use and Disclosure of Information: We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the Personal Information and are not authorized to use it for any other purpose than completing their contractual requirements to Language People, Inc. For example: as a part of the normal process of completing your purchase, Language People, Inc. may provide your Personal Information to a third party payment processor, such as Paypal, depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as Paypal, instead of or in addition to the Language People, Inc. name. In addition, we may share the Personal Information we collect with other companies with whom we have joint marketing arrangements.
We may also disclose information, including Personal Information, we collect about you in other circumstances as required or permitted by law. For example, Language People, Inc. reserves the right to disclose Personal Information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, or to protect the rights or property of Language People, Inc. or others. In addition, it is possible that in the future another company may acquire Language People, Inc. or its assets.
It is also possible that Language People, Inc. may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of Language People, Inc.’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Links To Third Party Products and Services: While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Language People, Inc. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Language People, Inc. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
Your Choices: We offer you a variety of choices with respect to how we use and share your Personal Information.
Sharing Information With Others. We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies’ products and services unless you consent to this sharing on registration or in updating your account preferences. You may opt in by checking the appropriate box during registration or, following registration, by logging into “My Account,” selecting “Account Update,” and checking the applicable box. You may also opt-in by sending a written request to the address below. If you send a written request, please be sure to include your exact name, mailing address and telephone number(s) and a statement that you would like us to share your Personal Information with other organizations that may have special offers, products or services that may be of interest to you. Even if you do not opt in to this sharing, we may still share Personal Information about you with other companies as permitted or required by law.
Communications from Language People, Inc. If you do not want to receive communications from Language People, Inc. about products and services that may be of interest to you, simply indicate this preference by removing the applicable check mark during registration. If you wish to change your preference after you have registered, you can do so by logging into “Customer Portal,” selecting “Account Update, and updating your preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account.
Deactivation of Your Account. You may also request deactivation of your Language People, Inc. account by contacting Customer Service at inquiry@languagepeople.com or by writing to the address below and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.
Language People, Inc. Address for Written Requests. If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address
Language People, Inc.
38750 Sky Canyon Drive, Suite C
Murrieta, CA 92563
How to manage your account: If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into the Customer Portal and selecting Account Update. You may also request these changes by contacting Customer Service at (707)538.8900 or writing to:
Language People, Inc.
38750 Sky Canyon Drive, Suite C
Murrieta, CA 92563
Website Security: We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. When you establish an account at Language People, Inc. you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “Customer Portal” and selecting Account Update.
Language People, Inc. authorizes only those persons who need to know Personal Information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our Website to access your Personal Information.
With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.
Special Notification for California Residents: Individual customers who reside in California and have provided their Personal Information to Language People, Inc. may request information about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the address below:
Language People, Inc.
38750 Sky Canyon Drive, Suite C
Murrieta, CA 92563
This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
Changes to this Privacy Policy: This Privacy Policy was last modified on September 1, 2011. Language People, Inc. may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.